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Sales > Sales Tools > CRM and Sales Force Management

Browse through our extensive list of free CRM and Sales Force Management magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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CRM Buyer's Guide Grow your relationships…and your business...
Infographic: Lessons from the History of CRM Understand the development of CRM and where it's headed in this free infographic...
CRM Conquers the Cloud: Risks and Rewards Assessed The cloud has revolutionized much of technology, and CRM is no exception to this...
Using CRM Creatively How new applications of an established system add value...
7 Tips to Accelerate Sales Performance Learn best practices sales managers can use to be successful...
Contact Center Comparison Chart Compare top contact center solutions- 2013 edition...
CRM Comparison Chart Get the latest buyer data on 30 hosted and on-premise CRM solutions...
How to Make a Business Case for a Contact Center Sell management on a contact center for your business with these tried and true tips!..
Get Ready to Get Personal with Your Sales and Marketing In a world of information overload, are you still using generic messages to try to..
The CSO Toolkit Learn how to improve sales intelligence, accelerate the sales funnel, and drive sales with marketing automation...
ROI Case Study: Salesforce.com Talent Plus Want to increase productivity, accelerate order fulfillment to clients, and gain greater..
Pardot + Salesforce: The Dynamic Duo Learn how to create the ultimate sales and marketing tool by integrating Pardot marketing automation..
The Impact of Mobile on Contact Centers Nowadays, everything is mobile. Having access to your business at any time gives you a leg up on the..
Future of Sales Performance Learn the value of CRM and social collaboration in sales performance management...
CRM Magazine Is the publication of record covering the field of customer relationship management and is written for customer-centric..
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
Microsoft Dynamics® CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
Microsoft Dynamics® CRM 3.0 Upgrading Best Practices Learn how to successfully upgrade your Microsoft CRM 1.2 environment using these..
Microsoft Dynamics CRM With Microsoft Dynamics CRM, healthcare providers can improve the delivery of care, lower costs, and help patients..
Transforming Customer Service into a Strategic Asset – Free Webcast Discover how Microsoft Dynamics CRM can help you transform customer..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Effective CRM solutions for SMBs Learn about the many choices, challenges and benefits to select and implement a cost-effective and..
Self-Service: Putting Customers First Makes You a Winner Senior executives, call center leaders and IT and operations managers: Find out how..
Insightly Small Business Customer Relationship Management (CRM) Overview Running a small business? Learn how Insightly Can Change Your Life!..
Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
Automating User Management and Single Sign-on for Salesforce.com Learn how to overcome the challenges of integrating Salesforce.com logins..
InsideView Success Story: Network Hardware Resale Learn how InsideView's sales tools have jump started Network Hardware Resale's revenue...
How Enterasys Saved $2M by Using Salesforce.com Learn how Enterasys delivered even better service to customers, by providing their agents..
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Microsoft Dynamics™ CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
Get the 2013 G2 Crowd CRM Grid Learn what CRM products rated the highest by customer satisfaction...
CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
The Future Sales Force - A Consultative Approach Learn the new skills your sales force should know about selling complex products and..
Top 10 Features Small and Medium Businesses Need in a CRM Solution Evaluating a new CRM or looking for a guide to show what features are..
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
Overemphasis on Profit Erodes Your Bottom Line: Why purpose-driven salespeople wildly outperform their quota-driven counterparts Most people..
Do More with Less. Microsoft Dynamics® CRM for Federal Agencies Learn how Microsoft Dynamics CRM helps improve collaboration,..
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of..
You've Heard of Candy Crush, Now Check out CRM Crush! Avoid the pitfalls of managing your customers and projects without Insightly Small..
Microsoft Dynamics CRM Product Guide Create and easily maintain a clear picture of customers, from first contact to purchase and post-sales,..
Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
   
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