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Sales

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20 Customer Service Best Practices Learn how to put the “Customer” back in “Customer Service”...
Sales Negotiation Mistakes that Kill Deal Profitability Are your team's seemingly small discount concessions doing major hidden damage to..
The Salesperson is Dead...and Other Sales and Marketing Myths Learn about seven common and pervasive sales and marketing myths that might be..
How To Clone Your Closers The Sales Leaders Challenge: How do you Clone your Closers and drive productivity?..
Push Sales Productivity to the Next Level How can sellers capture prospects attention?..
The State of Mobile Enablement in Sales and Marketing Only 23% of sales organizations are currently mobile-enabled yet, 75% of companies..
Sales Leaders Need Improved Sales Activity Visibility What Do Modern Sales Leaders Need To Drive Sales Performance?..
A Beginner's Guide to Launching a Customer Experience (CX) Program For line of business managers in operations, marketing, support, and..
The Three Best Times to Cold Call Find out which days and times of the week get the best results...
Delivering the True Potential of CRM Through the Individual Customer relationship management software has been used by organizations of all..
No Longer a Necessary Evil: How Modern CRM Empowers Sales CRM has long been seen as a must-have sales tool...
5 Steps to Better Sales Performance: How to Coach Your Team Learn how to make your sales team All-Stars...
Death of the Contact Center: Are the Rumors True? As consumers rapidly embrace the web and mobile devices for fast answers to questions, is..
6 Secrets to Offering Exceptional Customer Service In this free e-Book, see what you need to do to give customers what they want...
5 Ways to Make Service Easy for Today's Customers Discover how to totally transform your customer service organization so it provides the..
CRM's Dirty Little Secret: How to Avoid CRM Sticker Shock When making a CRM decision, it is important to ensure your deployment will not be..
5 Secrets: Build Your Sales Pipeline and Keep It Growing A change in your sales approach may help your sales team's performance...
This is How i CRM: Redglaze Group Aligns the Entire Team to Deliver Customer Success What if you could give everyone that touches customers..
Best Practices For Setting Up a Lead Nurturing Program There’s no time like the present to stop losing valuable prospects and start..
Sales and Marketing Management Is published 6x a year and is the leading authority for executives in the sales and marketing field...
A Quick Peek at the Salesforce App What can Salesforce do for you?..
10 Tips for Accelerating Your Pipeline It's important for marketers and salespeople alike to start thinking about the health of their sales..
Voice of the Customer: The New Digital Frontier As more customer interactions become digital, marketers have a never-before-seen opportunity..
How to Build a Killer Strategic Account Plan Learn how to build a strategic account plan that will really drive sales...
How Enterasys Saved $2M by Using Salesforce.com Learn how Enterasys delivered even better service to customers, by providing their agents..
Modern Survival Guide for Pipeline Generation A sale is a journey that you undertake with your prospect...
Learn How IBM Transformed Their Sales Team with SugarCRM IBM leveraged Sugar's unique user-focused CRM to transform its global sales..
Deploying Online Self-Service: The Definitive Guide If you're curious about getting online self-service right, but feeling like you..
Making the Sound Choice: Avoid the Common Pitfalls When Choosing a SaaS Vendor Organizations are frequently turning to SaaS solutions for..
7 Tips to Accelerate Sales Performance Learn best practices sales managers can use to be successful...
Optimizing Sales Engagements: Selling at the Speed of Change To explore how effectively sales organizations are dealing with change, CSO..
Learn Why Analyst Firm Ovum Names SugarCRM a Leading CRM The latest release of SugarCRM's flagship product gives users new tools to build..
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
Mobile Sales Enablement Simplified 70% of sales organizations using tablets are reporting increased sales. Are you one of them?..
Building Blocks of Next-Generation Customer Experience Learn the benefits of a customer experience engagement layer to enhance the customer..
Escaping the Customer Service Dilemma Learn how to use social business in your customer service solution...
Future of Networked Commerce: Changing How the World Interacts Over the past 20 years, B2B, B2C, mobile technology, exchanges, LinkedIn,..
Improving Channel Sales Productivity with Tablets and Mobile Content Learn how the combination of a tablet and a sales enablement app can..
How to Make a Business Case for a Contact Center Sell management on a contact center for your business with these tried and true tips!..
The Impact of Mobile on Contact Centers Nowadays, everything is mobile. Having access to your business at any time gives you a leg up on the..
The New Measures of Sales Success From The Build Network Learn specific practices from sales experts to maximize effectiveness from sales..
How to Build a Successful Customer Engagement Center Learn best practices for setting up a Customer Engagement Center (CEC) that will offer..
Create a Customer Service Process that Enhances Your Bottom Line Learn why few customer complaints may mean a large pool of silent unhappy..
Step by Step: Setting Up a Contact Center In-house contact centers are becoming more of a reality with the cloud. This can be a big win for..
From Strategy to Execution - Accelerating Sales Growth Read how SunGard formulated a new approach to selling and created a culture to..
Contact Center Comparison Chart Compare top contact center solutions- 2013 edition...
Get Ready to Get Personal with Your Sales and Marketing In a world of information overload, are you still using generic messages to try to..
The Next Level of Transparency: Adding Insight and Precision to Selling Technology has transformed the way sales organizations can see data...
Best Practices for Sales Engagement Discover 5 steps to improve your sales pipeline and forecast...
5 Ways to Improve Outbound Sales Learn best practices to increase your sales pipeline...
B2B Guide to VoC: Delighting the Customer in a B2B Environment VoC and CX programs help the B2B enterprise cut through the clutter and..
5 Ways to Drive Revenue with Customer Service Learn how to turn your customer service center into a profit center...
A Quick Peek at How Salesforce Does Customer Service Help is here with Salesforce Service Cloud...
5 Advantages of Mobile for Customer Service Learn the role Mobile plays in Customer Service...
Create Better Slides and More Effective Presentations Learn the science behind, and the how-to principles of, creating slide presentations..
Future of Sales Performance Learn the value of CRM and social collaboration in sales performance management...
ROI Case Study: Salesforce.com Talent Plus Want to increase productivity, accelerate order fulfillment to clients, and gain greater..
Pardot + Salesforce: The Dynamic Duo Learn how to create the ultimate sales and marketing tool by integrating Pardot marketing automation..
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
More Turbulent Change Don't Just Survive -- Learn to Thrive During Times of Change!..
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
Retail Online Integration Provides practical information and ideas retailers, catalogers, online marketers and brand merchants can use to do..
Sales 2.0 for Dummies This must-read for B2B marketers will help you improve Lead Generation and clean up your pipeline. Generate better..
The Essentials of Sales Kit - Includes a Free Power Principles eBook Download this kit to learn everything you need to know about Sales...
Moving the Middle: The Business Impact of Making Your Middle Sales Performers Better A simple five percent gain in the middle 60 percent of..
From Enablement to Execution: New Sales Principles to Live By A fresh approach that challenges the way organizations have traditionally..
Beyond the Shopping Cart: Sales Tax and the Internet Retailer Ecommerce, buying and selling online, is one of the fastest growing sectors..
The CSO Toolkit Learn how to improve sales intelligence, accelerate the sales funnel, and drive sales with marketing automation...
Hidden Gems: The Ultimate Strategy to Find High Value Prospects Learn how to find high value prospects by identifying when they're most open..
Microsoft PowerPoint 2013 -- Free Quick Reference Card This Microsoft PowerPoint 2013 Quick Reference provides shortcuts, tips and tricks..
3 Best Times to Cold Call In this webinar, you'll learn the 3 best times to call, the 3 best things to say, and the 3 biggest pitfalls to..
Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
Counting on Sales Mobility to Make Your Numbers? You Better Have the Right Mobile Sales Tools Both inside and outside sales professionals..
ChannelPro Is the only industry magazine committed to providing targeted business and technology insights for IT channel professionals..
CRM Magazine Is the publication of record covering the field of customer relationship management and is written for customer-centric..
BMC Software IT Systems Management Express: Meeting Challenges in the Midsize Enterprise Learn how to gain better control of IT to meet the..
Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Stopping the Targeted Attack: Why Comprehensive Malware Protection is Superior to Anti-Virus Signatures Describes new malware solutions..
Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
Electronic Medical Record (EMR) Solutions: How Incentives and Efficiencies Are Driving Increased Use Learn how the proper planning and..
Four Steps to Developing a Service Management Strategy for Midsized Business Discusses the progression of businesses from small to midsize..
Bringing 'Communications' Products to Life: An Innovative Marketing Strategy Isn't it time your network and telecommunications..
Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
Customer Relationship Management: Secrets to CRM Success Learn how Microsoft Customer Relationship Management (CRM) can help you develop..
How to Fight the Excel Blob & Win Back Your Time! While you are fighting the Excel blob -- endless spreadsheets that never stop growing in..
2014 Sales Gravy Guide to: Setting Winning Goals Your time is now. The 2014 Goal Planning Guide is designed to help you make tough, clear..
Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
Customer Relationship Management: The Winning Strategy in a Challenging Economy As the economic environment continues to fluctuate, many..
CRN Prides itself on having the highest journalistic integrity and in being the number one, high-quality weekly newspaper for the channel..
When ROI Matters Most, Discover New Marketing Technologies for Displaying Physical Products at Trade Shows Doing more with less, a must read..
Best Practices for Integrating Social Media and Customer Service for Bottom Line Results With the megaphone of social media, even a few..
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
PowerPoint 2010: Audio and Video in Depth- Free Video Training Tutorial In PowerPoint 2010: Audio and Video in Depth, Alicia Katz Pollock..
The Presentation Lab: Learn the Formula Behind Powerful Presentations --Free Sample Chapter Revealing the difference between great slides..
Microsoft Dynamics CRM Product Guide Create and easily maintain a clear picture of customers, from first contact to purchase and post-sales,..
Eliminating the Noise: Best Practices for the Five W's of Sales Intelligence Much as a journalist is expected to report on the “who,..
3D Product Demonstrations - Virtually Everywhere Interactive product demonstrations that look and behave like the real thing...
Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
Welding Different Companies into a Business Powerhouse Review the experiences of companies that grew through mergers and acquisitions and..
Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
5 Key Factors Transforming the Mobility of Field Services Learn how “going mobile” increases field service efficiency, customer..
Increase Your Returns Using Event-Based Marketing Learn how event-based marketing will help you grow customer relationships...
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions While BMC has always had its service desk..
42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
An Action Plan for Making Good Customer Service a Reality A big reason is that most organizations never bother to put all of the essential..
The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
Visually 'Showing' Your Product Story Tell amazing product stories using interactive visuals that win deals...
Increase Sales Productivity by Creating a Connected and Collaborative Sales Force Find out how you can get the sales solution of the future..
How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
Hire Right, Higher Profits -- Free eBook Excerpt and 20% Off Book Offer The Executive's Guide to Building a World-Class Sales Force..
Overcoming Your Company's Growing Pains Learn how to remove obstacles to company growth and drive business success with Microsoft..
Prospecting Guide: What Every VAR Should Expect From a Software Vendor Download this guide today to understand where your expectations of a..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
3 Steps to Developing Effective Calls to Action How to create calls to action that will lead to sales engagements...
99 Questions To Jump Start Your Partner Channel Brain Give your team an opportunity to creatively think about how they can help your Channel..
Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
Improving Sales Productivity: An Opportunity for Sales and IT Leadership This white paper reveals key factors in sales rep productivity,..
Create a Smarter Storage Strategy Discover how building a smarter storage infrastructure based on the business value of data can enable you..
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM Learn how independent analysis shows that Microsoft..
Electrabel GDF Suez Increased Sales Efficiency Learn how Electrabel realized a 25% increase in sales efficiency when they introduced tablets..
CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..
Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
Start With A Lead: Eight Critical Success Factors for Lead Generation eBook According to studies, the single biggest issue for contemporary..
Road to Management System Certification Explore the steps to the road to certification...
Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
The Ideal Security Patch Process - an ITIL-based, Best Practices White Paper Would you know what the ideal patch process looks like?..
Tips for Choosing B2B Lead Generation Vendors for White Paper and Content Distribution Gain valuable information on what to look for when..
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
Next-Generation CRM: Driving Productivity with End-to-End Cloud Services Next-generation CRM services are fundamentally cloud aware, with..
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
Bank Cuts Loan Processing from Days to Hours with Document Management Solution Learn how Bank of Choice cut loan processing time, boosted..
Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...
Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
Make It All About Them: Winning Sales Presentations--Free Sample Chapter Debunks the myths of the traditional rules of presentations..
High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
Right or Kind? Navigating the Soft Skills Revolution We often think that quick communication saves time, which is true in some cases...
Dillard's Inc. Uses Xerox Office Document Assessment Learn how your business can save substantial time and money while increasing accuracy..
The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..
Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..
Achieving Order-to-Delivery Excellence: Demand Management in Discrete Industries Find out why discrete manufacturers need to refocus their..
Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
The Future Sales Force - A Consultative Approach Learn the new skills your sales force should know about selling complex products and..
Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
Aligning Finance and Sales: Best Practices for Sales Compensation Management Sales compensation has become both more complex yet more..
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
Reducing Friction in the Sales Cycle: Best Practices in Sales Contract Management “You've got to be kidding me! I can't send this..
Increase Sales Productivity by Creating a Connected and Collaborative Sales Force – Free Webcast Find out how you can get the sales..
Synthetic and Real Performance Monitoring: Measuring End-User Availability and Performance Synthetic and real response-time monitoring are..
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
The Seven Keys to World Class Manufacturing Become as good as any competitor in the world, and just a little bit better, quicker, smarter,..
Microsoft Dynamics® CRM 3.0 Upgrading Best Practices Learn how to successfully upgrade your Microsoft CRM 1.2 environment using these..
Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 – Free Webcast Register for this webcast to find out how you can..
Sales Gravy's Guide to: Better Sales Interview Questions This Guide Will Help You: Develop the discipline to talk less and listen more in..
Dealerscope Gives their retail readers the knowledge they need to make the right decisions in the fast-moving consumer technology market...
Email Message Evaluator Cheat Sheet Download this Email Evaluator Cheat Sheet to assess if your message will be read or deleted...
Insightly Small Business Customer Relationship Management (CRM) Overview Running a small business? Learn how Insightly Can Change Your Life!..
An Inside Look Into How Groupon Does Support Learn how Groupon has managed to keep its 25+ million customers happy through innovative and..
Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
8 Ways to Unlock Salesforce with Pardot Learn how pairing Pardot and Salesforce can help create one sales and marketing funnel...
Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
10 Tips And Techniques For More Effective Presentations Breaking the mold and standing out from the crowd...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..
Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
Optimizing Business Productivity: Do More for Your Customers and Your Business As sales, marketing, and service teams increase their..
Displaying your Physical Products and Delivering a Compelling Customer Trade Show Experience Learn how Marketers use Interactive Product..
Overemphasis on Profit Erodes Your Bottom Line: Why purpose-driven salespeople wildly outperform their quota-driven counterparts Most people..
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..
Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
Prospecting with Insights Learn a better way to reach your customers and potential customers- when they are ready to buy...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
A Question: Why Is It So Tough to Sell and What to Do About It? Explores the 'buy side' of selling and current impact on the buying process..
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
Insight Selling: Surprising Research on What Sales Winners Do Differently--Free Sample Chapter What do winners of major sales do differently..
Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..
10 Tips for Selecting the Best Digital Signature Solution Digital Signatures - 10 things to know before choosing a digital signature..
Effective CRM solutions for SMBs Learn about the many choices, challenges and benefits to select and implement a cost-effective and..
Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
Communications and Media Executive Kit Discover the strategies, tactics and best practices to simplify complexity, manage orders more..
The Empowered Customer: Productivity Enhancements in a Digital Era Find out how you can enhance customer service productivity in your..
Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
SaaS Help Desk Software: Your 6 Requirements Not all cloud based help desks are created equal. When considering web-based help desk..
B2B: Get the Most Out of Your Business Relationships While Maximizing the ROI of Your Existing B2B Investment Learn the proven strategies..
Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..
Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
Demand Planning: Optimizing Operations Across the Supply Chain Discover how to plan more proactively, frequently, and accurately across the..
Everyone Sells: The Value of Business Intelligence in Retail Learn how BI can impact all areas of your business, helping drive growth..
Gear Up for Success: 8 Steps to Get Sales & Marketing Cranking in Unison -- Free 27 Page eBook Without alignment between sales and..
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat Download the Expert Guide today to better..
4 Ways Queue-Based Lead Management Is Shaping The Inside Sales Industry Improving sales productivity with queue-based lead management..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
Learn How Brands Can Grow Online Sales Shopatron is the leader in retail-integrated eCommerce and in-store pickup solutions and shares..
Bringing Your Business Systems Up To Date This white paper explores how you can use Microsoft Dynamics™ AX to support rapid growth and..
Choosing the Right Deployment Model for your B2C Multichannel Commerce Platform Discover what key questions need to be answered in order to..
BtoB Research Insights: Finding the Ideal Customer Prospect Understand the process behind identifying your ideal customer prospect...
Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
Getting Closer to the Customer: A Challenge for the C-Suite Getting Closer to the Customer is an Economist Intelligence Unit report which..
Discover the Benefits of Real-Time Web Collaboration In Your Organization Maximize ROI by powering real-time web collaboration with advanced..
Strategies for Being Demand Driven in a Globalized Economy Uncover how technology can play a vital role for Best-in-Class manufacturers by..
Transforming Customer Service into a Strategic Asset – Free Webcast Discover how Microsoft Dynamics CRM can help you transform customer..
The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..
Accelerating Sales Rep Ramp-Up Check out this Sales iQ Guide to learn more about accelerating new sales reps to make an immediate impact on..
Sales Growth: Five Proven Strategies from the World's Sales Leaders--Free Sample Chapter A comprehensive guide to how companies can drive..
Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
Let Data Drive Your Sales Compensation Planning and Expense Forecasting Compensation plan modeling gives companies the confidence to respond..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
Selling Into The Big Fortune 1000 Companies This Selling Into The Big Fortune 1000 Companies white paper will help you save wasted marketing..
Best Practices for Measuring Help Desk Performance Learn how to measure and master the performance of your help desk in this free white..
Voicemail Evaluator Cheat Sheet Listen to the salesperson's message as if you were a prospect...
Fundamentally Changing How Products are Presented at Tradeshows Learn how Network specialist, Ciena Corporation, won Globalcomm Best in Show..
Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
InsideView Success Story: Network Hardware Resale Learn how InsideView's sales tools have jump started Network Hardware Resale's revenue...
Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Compensation Daily Advisor Is the ultimate strategic resource for compensation professionals and small-to-medium business owners...
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..
Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
Staying One Step Ahead with Synthetic Performance Monitoring Learn why it's essential that businesses measure application response times..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Presentation Secrets--Free Sample Chapter Plan, create, and deliver amazing presentations!..
Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
Do More with Less. Microsoft Dynamics® CRM for Federal Agencies Learn how Microsoft Dynamics CRM helps improve collaboration,..
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions BMC has always had service desk offerings and..
The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
Content 2 Customer (C2C): 3 Strategies for Content in a Multi-Channel World Content marketing is on the rise. With so much custom content..
Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
Microsoft Dynamics CRM Product Guide Highlights five key things to consider when selecting enterprise search to benefit your business and..
2010-2011 Field Service Industry Trends Report Survey Report Shows Great Opportunity for Innovation...
Microsoft Dynamics® CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
Revenue Velocity: Seven Methodical Approaches In this special report by Smart Selling Tools, you'll learn about 7 methodical approaches for..
Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...
ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
Viewpoint - Focus on: CMDB A compilation of articles by industry experts published by BMC Software...
Microsoft Dynamics CRM With Microsoft Dynamics CRM, healthcare providers can improve the delivery of care, lower costs, and help patients..
9 New Customer Behaviors that Could Sink Your Company Customer behavior has changed more in the past few years than in the previous fifty...
How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
Self-Service: Putting Customers First Makes You a Winner Senior executives, call center leaders and IT and operations managers: Find out how..
Best Practices in Online Customer Training Learn how to build a profitable online customer training program for your organization!..
Propel Your Partners into the Cloud Empower and Incentivize Partner Success in the Age of Cloud Computing..
Delivering Customer Service via the Contact Center and the Web Learn the key to achieving best in class performance for a better, faster and..
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
No One Hears Your Pounding Heart! The Ultimate Guide to Presentation Confidence This guide will share both tried and true techniques to..
Business Solutions Helping VARs increase profits by integrating complementary technology...
Best Practices for Implementing an IP/SIP Contact Center Companies around the world are facing a critical conflict: the need to cut costs in..
Engage Your Global Audience with Multilingual Chat (Using Your Existing Call Center Agents!) Communicating in global markets is critical to..
Test Drive Microsoft Office 2007 Explore the online test drive of Microsoft® Office 2007 programs...
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
Lead Generation Tactics: A Recipe for Success Learn tips and techniques about proven B2B sales lead generation, written by a leading B2B..
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy The swiftness with which..
Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
2012 eCommerce Industry Recap The surprising facts you need to know for your 2013 website strategy...
Geek Out 3: Geek out on the Cloud-Based Infrastructure of Google Apps Learn how Google's global, multi-tenant infrastructure meets the..
Top 10 Features Small and Medium Businesses Need in a CRM Solution Evaluating a new CRM or looking for a guide to show what features are..
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
How To Support Your Customers With Twitter 20% of Twitter users are seeking customer support! Learn how to quickly integrate Twitter into..
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Sales and Marketing: The New Power Couple – a Peppers & Rogers White Paper This white paper will review the obstacles to making business..
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