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Sales > Sales Force Management

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Achieve Better Sales Results with a Modern Sales Organization Join this exclusive webcast Thursday, March 19, 2015 at 10:00AM PST/1:00PM EST..
The Contact Center Selection Checklist Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call..
Create a Customer Service Process that Enhances Your Bottom Line Learn why few customer complaints may mean a large pool of silent unhappy..
The Salesforce User's Guide to the Right Metrics for Your Inside Sales Team Salesforce is a powerful tool, but to get the most out of it you..
How Enterasys Saved $2M by Using Salesforce.com Learn how Enterasys delivered even better service to customers, by providing their agents..
5 Reasons to Make Pricing Guidance Part of Your Quoting Solution Do you leave money on the table when quoting configured products and..
What Makes a Great Customer Service Rep? A great customer experience starts with great people...
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
The Salesforce User's Guide to Data-Driven Forecasting Learn the best practices for creating an accurate sales forecast with your..
The Contact Center in 2015 According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate..
6 Tips For Hitting Quota While Doing More With Less Get practical advice to help your sales team rise to the challenge, every quarter, with..
Delivering the True Potential of CRM Through the Individual Customer relationship management software has been used by organizations of all..
Top Tools for Sales: SFA Focus Handling sales effectively is one of the most important functions of any successful business, and Sales Force..
Top Tools for Optimizing Your Sales Team It's a simple fact - if your sales team has the data and tools to reduce the level of friction in..
Would You Fire a High-Performing Sales Jerk? Learn from your Best-in-Class peers and competitors how to maintain a healthy balance between..
Spotlight: 8x8 Virtual Contact Center Evaluating contact center solutions is no small task...
5 Ways CPQ Keeps Your Sales Pipeline Moving Is your company ready to grow? Find out how CPQ solutions help to increase sales efficiency and..
Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
How to Build a Killer Strategic Account Plan Learn how to build a strategic account plan that will really drive sales...
Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
SMART RETAIL NEWS Is the global news source for advances in M2M innovations in retail...
Lead Management with Call Tracking SaaS service provider integrates call tracking into their operations and scales their business...
10 Keys to Sales Onboarding Success Learn how sales onboarding can drive your revenue and profits...
Sales Negotiation Mistakes that Kill Deal Profitability Are your team's seemingly small discount concessions doing major hidden damage to..
Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
Annual Sales Kick-offs: A Strategic Approach Many organizations start the year with positive momentum at their Sales Kick-off meeting. ..
Sales and Marketing Management Is published 6x a year and is the leading authority for executives in the sales and marketing field...
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
5 Ways to Drive Revenue with Customer Service Learn how to turn your customer service center into a profit center...
5 Ways to Make Service Easy for Today's Customers Discover how to totally transform your customer service organization so it provides the..
How to Build a Successful Customer Engagement Center Learn best practices for setting up a Customer Engagement Center (CEC) that will offer..
A Quick Peek at How Salesforce Does Customer Service Help is here with Salesforce Service Cloud...
20 Customer Service Best Practices Learn how to put the “Customer” back in “Customer Service”...
Better Sales Forecasting Through Process and Technology Read research by Aberdeen Group on how companies are turning to sales analytics..
Retail Online Integration Provides practical information and ideas retailers, catalogers, online marketers and brand merchants can use to do..
The Innovative Sale Unleash your creativity for better customer solutions and extraordinary results...
Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
Compensation Daily Advisor Is the ultimate strategic resource for compensation professionals and small-to-medium business owners...
Top CRM Functions Requested by Sales Professionals Selecting a CRM solution with your sales team in mind can be one of the most beneficial..
Learn Why Analyst Firm Ovum Names SugarCRM a Leading CRM The latest release of SugarCRM's flagship product gives users new tools to build..
How Live Video Assistance Brings In-store Experience and Results to your Ecommerce Channel Live Video Help Delights Customers and..
The State of Sales Execution: 2015 Trends Report. How Do You Measure Up? Discover the top objectives and challenges facing sales leaders in..
The Essentials of Sales Kit - Includes a Free Power Principles eBook Download this kit to learn everything you need to know about Sales...
The New Benchmarks for Pricing Excellence Discover best practices and capabilities that are setting new standards for Pricing Excellence in..
20 Ways to Wow Customers with Live Video Assistance Live Video Delights Customers and Accelerates Online Sales..
Is Web Self-Service Right for Your Utility Company? Recognize the 6 tell-tale signs that your utility company and your customers are poised..
Better Tools, Better Process, Better Performance: Best-in-Class SPM Deployments Mirrored by Xactly Customer In November and December, 2012,..
The State of Mobile Enablement in Sales and Marketing Only 23% of sales organizations are currently mobile-enabled yet, 75% of companies..
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
BMC Software IT Systems Management Express: Meeting Challenges in the Midsize Enterprise Learn how to gain better control of IT to meet the..
Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
Push Sales Productivity to the Next Level How can sellers capture prospects attention?..
Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..
Effective CRM solutions for SMBs Learn about the many choices, challenges and benefits to select and implement a cost-effective and..
Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
Aberdeen Group: Optimize the Last Mile of the Sales Cycle Learn about how to better leverage people, process and technology to optimize your..
The Empowered Customer: Productivity Enhancements in a Digital Era Find out how you can enhance customer service productivity in your..
Four Steps to Developing a Service Management Strategy for Midsized Business Discusses the progression of businesses from small to midsize..
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
Bringing 'Communications' Products to Life: An Innovative Marketing Strategy Isn't it time your network and telecommunications..
Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
Customer Relationship Management: Secrets to CRM Success Learn how Microsoft Customer Relationship Management (CRM) can help you develop..
How to Fight the Excel Blob & Win Back Your Time! While you are fighting the Excel blob -- endless spreadsheets that never stop growing in..
Best Practices for Sales Engagement Discover 5 steps to improve your sales pipeline and forecast...
2014 Sales Gravy Guide to: Setting Winning Goals Your time is now. The 2014 Goal Planning Guide is designed to help you make tough, clear..
SaaS Help Desk Software: Your 6 Requirements Not all cloud based help desks are created equal. When considering web-based help desk..
Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
Customer Relationship Management: The Winning Strategy in a Challenging Economy As the economic environment continues to fluctuate, many..
Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
Demand Planning: Optimizing Operations Across the Supply Chain Discover how to plan more proactively, frequently, and accurately across the..
Values Sell (An 85 Page Excerpt) This book will teach you how to transform purpose into profit through creative sales and distribution..
Best Practices for Integrating Social Media and Customer Service for Bottom Line Results With the megaphone of social media, even a few..
The Salesperson is Dead...and Other Sales and Marketing Myths Learn about seven common and pervasive sales and marketing myths that might be..
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
5 Strategies for Leading a Quota-Busting Sales Team How can you get your sales team to consistently overachieve?..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
Five Instincts Causing You to Lose Control of Your Deals This eBook for sales leaders illustrates how you can curb your impulses and regain..
Bringing Your Business Systems Up To Date This white paper explores how you can use Microsoft Dynamics™ AX to support rapid growth and..
Top 6 Reasons Why REVVY CPQ Outperforms Sequential Rules Engines The Real strength of a great CPQ solution lies in its seeming simplicity...
Bring Your A-Game: Build and Reward Your Sales Team Learn how a specialized sales team will improve your bottom line!..
Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
Welding Different Companies into a Business Powerhouse Review the experiences of companies that grew through mergers and acquisitions and..
How Incentive Compensation Rewards Each Employee in Your Company This guide for executive, sales and finance leaders presents a remedy for..
Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
5 Key Factors Transforming the Mobility of Field Services Learn how “going mobile” increases field service efficiency, customer..
Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
Getting Closer to the Customer: A Challenge for the C-Suite Getting Closer to the Customer is an Economist Intelligence Unit report which..
Increase Your Returns Using Event-Based Marketing Learn how event-based marketing will help you grow customer relationships...
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions While BMC has always had its service desk..
9 New Customer Behaviors that Could Sink Your Company Customer behavior has changed more in the past few years than in the previous fifty...
Transforming Customer Service into a Strategic Asset – Free Webcast Discover how Microsoft Dynamics CRM can help you transform customer..
The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..
An Action Plan for Making Good Customer Service a Reality A big reason is that most organizations never bother to put all of the essential..
Modeling Complex Products Trying to remember which products are compatible with each other and the sheer number of different possible..
Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
Let Data Drive Your Sales Compensation Planning and Expense Forecasting Compensation plan modeling gives companies the confidence to respond..
Best Practices for Measuring Help Desk Performance Learn how to measure and master the performance of your help desk in this free white..
Increase Sales Productivity by Creating a Connected and Collaborative Sales Force Find out how you can get the sales solution of the future..
Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money? New data on consumer behavior shatters the hype about..
Deploying Online Self-Service: The Definitive Guide If you're curious about getting online self-service right, but feeling like you..
How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
Hire Right, Higher Profits -- Free eBook Excerpt and 20% Off Book Offer The Executive's Guide to Building a World-Class Sales Force..
Overcoming Your Company's Growing Pains Learn how to remove obstacles to company growth and drive business success with Microsoft..
Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
Managing Business Transfer through Improved Design Win Tracking: Key Drivers for Successful Growth In this white paper, learn about the key..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..
Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
Staying One Step Ahead with Synthetic Performance Monitoring Learn why it's essential that businesses measure application response times..
Improving Sales Productivity: An Opportunity for Sales and IT Leadership This white paper reveals key factors in sales rep productivity,..
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM Learn how independent analysis shows that Microsoft..
Virtual Assistants & Self Service: Are Animated Digital Characters for Real? Examine some of the key initial considerations that should be..
Ping! Zine -- Web Tech Magazine, Issue 71: Success Tips for Running a Server Learn from the industry’s premier voice for both service..
Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
After the Deal is Sealed: Should Sales Care About Service You'll wonder why organizations haven't already built a (stronger) bridge between..
Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions BMC has always had service desk offerings and..
Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
5 Advantages of Mobile for Customer Service Learn the role Mobile plays in Customer Service...
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
Microsoft Dynamics CRM Product Guide Highlights five key things to consider when selecting enterprise search to benefit your business and..
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
Microsoft Dynamics® CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
The State of Resilience & Optimization on IBM Power Systems (System i and System p) Read this review to learn the data protection, recovery..
ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...
Viewpoint - Focus on: CMDB A compilation of articles by industry experts published by BMC Software...
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
2013 Sales Compensation & Performance Management Key Trends Analysis The results are in! The latest Chief Sales Officer (CSO) Insights..
Bank Cuts Loan Processing from Days to Hours with Document Management Solution Learn how Bank of Choice cut loan processing time, boosted..
How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
Self-Service: Putting Customers First Makes You a Winner Senior executives, call center leaders and IT and operations managers: Find out how..
Delivering Customer Service via the Contact Center and the Web Learn the key to achieving best in class performance for a better, faster and..
Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...
Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...
T&E Expense Management and the Social Enterprise With expenses related to Travel and Entertainment (T&E) encompassing 8% to 12%..
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
Best Practices for Implementing an IP/SIP Contact Center Companies around the world are facing a critical conflict: the need to cut costs in..
Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration Learn how to simplify data integration..
High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
Improving Channel Margins with Channel Revenue Management In this Model N white paper, receive insights into the main challenges around..
Test Drive Microsoft Office 2007 Explore the online test drive of Microsoft® Office 2007 programs...
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
6 Secrets to Offering Exceptional Customer Service In this free e-Book, see what you need to do to give customers what they want...
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..
Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy The swiftness with which..
12 Comp Mistakes: The Bad & The Terrible Find out the twelve most common compensation mistakes in the latest eBook from Xactly...
Creating an Effective Sales Catalog An effective sales catalog is a key part of CPQ, because it makes it easier for salespeople to find..
Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
Achieving Order-to-Delivery Excellence: Demand Management in Discrete Industries Find out why discrete manufacturers need to refocus their..
The Customer Service Book Bundle -- A 313 Page Sample from Berrett-Koehler Create a customer service environment that attracts and maintains..
Geek Out 3: Geek out on the Cloud-Based Infrastructure of Google Apps Learn how Google's global, multi-tenant infrastructure meets the..
Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
The Future Sales Force - A Consultative Approach Learn the new skills your sales force should know about selling complex products and..
Predictive Lead Scoring - How To Turn Data Into Revenue “Predictive Analytics” is the buzzword du jour, but how do I take..
Global Price and Margin Management Not only can price management add significant value, it can often deliver it faster, at a lower cost, and..
Prevent Incentive Compensation Troubles Before They Begin Learn how you can effectively manage risk today!..
Aligning Finance and Sales: Best Practices for Sales Compensation Management Sales compensation has become both more complex yet more..
How To Support Your Customers With Twitter 20% of Twitter users are seeking customer support! Learn how to quickly integrate Twitter into..
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
Four Steps to Developing a Service Management Strategy for Midsized Business Learn solutions for automated systems and for more efficient..
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..
Adobe EchoSign for Salesforce Learn how to send, sign, track, and file contracts without ever leaving Salesforce...
Customer Experience Management: How to Exceed Expectations This paper describes the many facets of adopting customer experience management..
Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
Increase Sales Productivity by Creating a Connected and Collaborative Sales Force – Free Webcast Find out how you can get the sales..
Synthetic and Real Performance Monitoring: Measuring End-User Availability and Performance Synthetic and real response-time monitoring are..
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
The Seven Keys to World Class Manufacturing Become as good as any competitor in the world, and just a little bit better, quicker, smarter,..
Microsoft Dynamics CRM: Power Your Service Productivity Explore how Microsoft Dynamics® CRM business software arms your customer..
Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 – Free Webcast Register for this webcast to find out how you can..
Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
Sales Gravy's Guide to: Better Sales Interview Questions This Guide Will Help You: Develop the discipline to talk less and listen more in..
Death of the Contact Center: Are the Rumors True? As consumers rapidly embrace the web and mobile devices for fast answers to questions, is..
Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..
Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
How to Build Customer Connections Increase customer loyalty by simplifying how people work together to deliver business value through your..
Secrets to Optimize Field Service for Better Customer Experiences Field service technicians are quite often the only representatives that..
An Inside Look Into How Groupon Does Support Learn how Groupon has managed to keep its 25+ million customers happy through innovative and..
Is Web Self-Service Right for Your Financial Services Institution? Find out if your financial services organization is meeting your..
Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
IDM Butler Technology Audit BMC Identity Management is a suite that provides end-to-end management of identities for employees, contractors,..
High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
How To Clone Your Closers The Sales Leaders Challenge: How do you Clone your Closers and drive productivity?..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
Revenue in the Field: 5 Tips from the Best In this Aberdeen Group Analyst Report, learn how best-in-class organizations drive new revenue..
Rapid Product Rollout in Financial Services Discover how Financial Services organizations are accelerating these business processes through..
Modern Survival Guide for Pipeline Generation A sale is a journey that you undertake with your prospect...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
T&E Expense Management and the Social Media Enterprise Learn how the social enterprise, the cloud, and mobile and integrated technologies..
How to Build Customer Connections Increase customer loyalty by simplifying how people work together to deliver business value through your..
Sales and Marketing: The New Power Couple – a Peppers & Rogers White Paper This white paper will review the obstacles to making business..
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..
Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
Predictable Revenue - Summarized by Actionable Books Change the way you think about sales and give your team the tools to be able to..
Hidden Gems: The Ultimate Strategy to Find High Value Prospects Learn how to find high value prospects by identifying when they're most open..
Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
Strategic Service Management: The Final Frontier Discover how a strategic service management solution can increase profitability, revenue,..
Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
Grow Your Business with Improved Field Service Efficiency! Free guide includes ”Best-in-Class” performance comparison and 5..
Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
DocuSign: A Sales Rep's Digital Administrator Learn how to end the paper chase for sales so sales reps can focus on nurturing customers..
The Spreadsheet is Dead – Long Live Incentive Compensation! Sales and finance leaders; don't spend any more energy on time-consuming..
Optimizing Business Productivity: Do More for Your Customers and Your Business As sales, marketing, and service teams increase their..
Are There Criminals On Your Sales Team? Learn how to structure a criminal background check program for use with sales candidates...
Building Blocks of Next-Generation Customer Experience Learn the benefits of a customer experience engagement layer to enhance the customer..
Is Web Self-Service Right for You? Recognize the 6 tell-tale signs that your organization and your customer are poised to benefit from next..
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..
Optimizing Sales Engagements: Selling at the Speed of Change To explore how effectively sales organizations are dealing with change, CSO..
Voice of the Customer: The New Digital Frontier As more customer interactions become digital, marketers have a never-before-seen opportunity..
Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
Unified Communications Guide: The Business Case for Unified Communications in the Contact Center Unified Communications (UC) systems make a..
Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..
The Definitive Guide for Better Pricing Give your business a competitive boost by optimizing your pricing strategy. By focusing on four key..
 
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