Browse through our extensive list of free Sales Force Management magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.
Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..
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Defining the 21st Century Salesperson This Forrester White Paper addresses the four different archetypes of salespeople of the 21st century:..
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Five Ways to Increase Efficiencies with SuccessFactors Compensation for Small to Medium-Size Businesses Gaining efficiencies is a top..
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2012 CRM Comparison Chart CRM systems vary drastically between vendors. For the CRM needs of companies with more than 100 people, this free..
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Best in Class Marketers Drive Enhanced Customer Loyalty As marketing and sales organizations endeavor to escape the constricted economy of..
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How To Achieve a Great and Profitable Customer Experience With companies shifting into the “experience” business, they need to..
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Look Forward with Predictive Sales Analytics Unlock greater value from Sales Force automation with advanced sales analytics...
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1-to-1 Customer Service Best Practice #6: Build a Dynamic Contact Center Routing Strategy Building a contact center routing strategy that..
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Maximize Profitability, Improve Performance, and Deliver Customer Value Your sales team must acquire and cultivate profitable customer..
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Bank Implements Chat Channel for Customer Service First Savings Bank Northwest discusses the process they went through in choosing an online..
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Enabling Technologies for Customer Engagement, Conversion, and Retention Examine the key technology components of a customer loyalty..
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What to Consider Before Purchasing a Contact Center Solution Discover the best tips and advice for Contact Center solutions!..
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Learn How to Align, Motivate, and Drive Sales Performance “Get the most from your sales team through coaching, real-time feedback, and..
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The Essentials of Sales Kit - Includes a Free Power Principles eBook Download this kit to learn everything you need to know about Sales...
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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center Unified Communications (UC) systems make a..
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Contact Center Comparison Chart Discover the best contact center solution for your business!..
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Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
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Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value The SAP Customer Relationship Management application equips..
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Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
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The Good, The Great And The Positives of Selecting The Right Telemarketing Company Widely used by businesses of all size, telemarketing..
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Sales and Marketing Management Is published 6x a year and is the leading authority for executives in the sales and marketing field...
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An Action Plan for Making Good Customer Service a Reality A big reason is that most organizations never bother to put all of the essential..
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Retail Online Integration Provides practical information and ideas retailers, catalogers, online marketers and brand merchants can use to do..
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Managing Customers as Investments Research Kit - Includes a Free $8.50 Book Summary Download this kit to learn everything you need to know..
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Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
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BMC Software IT Systems Management Express: Meeting Challenges in the Midsize Enterprise Learn how to gain better control of IT to meet the..
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Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
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Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
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Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
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Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
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Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
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Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..
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Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
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The Empowered Customer: Productivity Enhancements in a Digital Era Find out how you can enhance customer service productivity in your..
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Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
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Sales and Marketing Outsourcing for Savings and Growth Learn how to identify ideal outsourceable operations, freeing your company's..
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Four Steps to Developing a Service Management Strategy for Midsized Business Discusses the progression of businesses from small to midsize..
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Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
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Bringing 'Communications' Products to Life: An Innovative Marketing Strategy Isn't it time your network and telecommunications..
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Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
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Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
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Customer Relationship Management: Secrets to CRM Success Learn how Microsoft Customer Relationship Management (CRM) can help you develop..
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How to Fight the Excel Blob & Win Back Your Time! While you are fighting the Excel blob -- endless spreadsheets that never stop growing in..
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SaaS Help Desk Software: Your 6 Requirements Not all cloud based help desks are created equal. When considering web-based help desk..
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Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
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Customer Relationship Management: The Winning Strategy in a Challenging Economy As the economic environment continues to fluctuate, many..
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Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
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Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..
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Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
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Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
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Demand Planning: Optimizing Operations Across the Supply Chain Discover how to plan more proactively, frequently, and accurately across the..
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CRM On-Site or On-Demand? Choose the right deployment option Learn how to determine if a hosted CRM system or an on-site CRM solution is..
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The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
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Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
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Hitting Your Targets with Service Catalog Learn how to provide a better customer experience with a role-based self-service catalog...
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High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
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Bringing Your Business Systems Up To Date This white paper explores how you can use Microsoft Dynamics™ AX to support rapid growth and..
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Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
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Welding Different Companies into a Business Powerhouse Review the experiences of companies that grew through mergers and acquisitions and..
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Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
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5 Key Factors Transforming the Mobility of Field Services Learn how “going mobile” increases field service efficiency, customer..
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Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
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Increase Your Returns Using Event-Based Marketing Learn how event-based marketing will help you grow customer relationships...
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Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions While BMC has always had its service desk..
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Sales Forecasting: Turning Data, Analysis and Process into a Realistic View of your Business's Future Sales forecasting is often looked upon..
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42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
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Transforming Customer Service into a Strategic Asset – Free Webcast Discover how Microsoft Dynamics CRM can help you transform customer..
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Is Web Self-Service Right for Your Utility Company? Recognize the 6 tell-tale signs that your utility company and your customers are poised..
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The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..
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Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
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Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
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Let Data Drive Your Sales Compensation Planning and Expense Forecasting Compensation plan modeling gives companies the confidence to respond..
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Forrester Report: It's Time to Break Up with Your Custom-Coded Web Content Management (WCM) This report for Content and Collaboration..
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Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
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Best Practices for Measuring Help Desk Performance Learn how to measure and master the performance of your help desk in this free white..
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Increase Sales Productivity by Creating a Connected and Collaborative Sales Force Find out how you can get the sales solution of the future..
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Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money? New data on consumer behavior shatters the hype about..
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Purchasing CRM for Contact Centers Is your contact center running as efficiently and productively as it could be? Are you seeing long calls..
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How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
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Overcoming Your Company's Growing Pains Learn how to remove obstacles to company growth and drive business success with Microsoft..
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Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
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The Economic Necessity of Customer Service Learn the Five Recession-Busting Strategies To Cut Service Costs And Increase Sales...
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High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
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Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
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Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
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Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
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Forrester Research Report: SugarCRM Finds The Sweet Spot In Customer Relationship Management Forrester outlines the success of SugarCRM's..
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Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
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Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..
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Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
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Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
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Staying One Step Ahead with Synthetic Performance Monitoring Learn why it's essential that businesses measure application response times..
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership This white paper reveals key factors in sales rep productivity,..
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Create a Smarter Storage Strategy Discover how building a smarter storage infrastructure based on the business value of data can enable you..
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Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM Learn how independent analysis shows that Microsoft..
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Virtual Assistants & Self Service: Are Animated Digital Characters for Real? Examine some of the key initial considerations that should be..
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Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
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Marketing to the Masses with SugarCRM Explore some of the key issues facing marketers, as well as the ways in which SugarCRM's automated..
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Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
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Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..
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Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
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Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions BMC has always had service desk offerings and..
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Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
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Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
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Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
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Forrester Report - Trends 2007: Customer Relationship Management - Sponsored by Oncontact Software Improve customer experiences using..
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5 Tactics for Compensation Managers to Shift the Business See how to create a strong rewards program...
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Microsoft Dynamics CRM Product Guide Highlights five key things to consider when selecting enterprise search to benefit your business and..
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Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..
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Microsoft Dynamics® CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
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The State of Resilience & Optimization on IBM Power Systems (System i and System p) Read this review to learn the data protection, recovery..
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Marketing the Idea of Sales Mobility Learn how virtual 3D products on iPads and Smartphones are proven to increase sales...
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Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...
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ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
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Viewpoint - Focus on: CMDB A compilation of articles by industry experts published by BMC Software...
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Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
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The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
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Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
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Bank Cuts Loan Processing from Days to Hours with Document Management Solution Learn how Bank of Choice cut loan processing time, boosted..
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How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
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Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
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Self-Service: Putting Customers First Makes You a Winner Senior executives, call center leaders and IT and operations managers: Find out how..
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Delivering Customer Service via the Contact Center and the Web Learn the key to achieving best in class performance for a better, faster and..
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Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...
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CRM Time-to-Value: Achieving Early Success with Your CRM Deployment You're considering a Customer Relationship Management (CRM) system for..
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Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...
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7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
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Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration Learn how to simplify data integration..
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High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
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Test Drive Microsoft Office 2007 Explore the online test drive of Microsoft® Office 2007 programs...
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Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
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Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
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Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
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The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..
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Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
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Achieving Order-to-Delivery Excellence: Demand Management in Discrete Industries Find out why discrete manufacturers need to refocus their..
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Geek Out 3: Geek out on the Cloud-Based Infrastructure of Google Apps Learn how Google's global, multi-tenant infrastructure meets the..
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Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
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Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
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The Future Sales Force - A Consultative Approach Learn the new skills your sales force should know about selling complex products and..
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How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
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Aligning Finance and Sales: Best Practices for Sales Compensation Management Sales compensation has become both more complex yet more..
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How To Support Your Customers With Twitter 20% of Twitter users are seeking customer support! Learn how to quickly integrate Twitter into..
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Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
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Four Steps to Developing a Service Management Strategy for Midsized Business Learn solutions for automated systems and for more efficient..
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Click to Call - Giving Voice to Online Transactions See why Forrester Research identified click to call as one of the "Twelve Technologies..
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Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
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Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..
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Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
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Increase Sales Productivity by Creating a Connected and Collaborative Sales Force – Free Webcast Find out how you can get the sales..
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Synthetic and Real Performance Monitoring: Measuring End-User Availability and Performance Synthetic and real response-time monitoring are..
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6 Bedrock Requirements for a Mobile Sales Enablement Solution What's driving the top sales teams to mobile?..
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Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
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The Seven Keys to World Class Manufacturing Become as good as any competitor in the world, and just a little bit better, quicker, smarter,..
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Microsoft Dynamics CRM: Power Your Service Productivity Explore how Microsoft Dynamics® CRM business software arms your customer..
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Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 – Free Webcast Register for this webcast to find out how you can..
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Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
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Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
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Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..
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Differentiate Through Quality Using Exceptional Issue Management Increase the quality of your goods and services, and watch customer..
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Dealerscope Gives their retail readers the knowledge they need to make the right decisions in the fast-moving consumer technology market...
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Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
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How to Build Customer Connections Increase customer loyalty by simplifying how people work together to deliver business value through your..
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An Inside Look Into How Groupon Does Support Learn how Groupon has managed to keep its 25+ million customers happy through innovative and..
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Is Web Self-Service Right for Your Financial Services Institution? Find out if your financial services organization is meeting your..
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Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
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IDM Butler Technology Audit BMC Identity Management is a suite that provides end-to-end management of identities for employees, contractors,..
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High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
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Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
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Avid Technology Choosing Commercial Open Source for CRM Success Avid Technology standardizes its global salesforce on SugarCRM...
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Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
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Revenue in the Field: 5 Tips from the Best In this Aberdeen Group Analyst Report, learn how best-in-class organizations drive new revenue..
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Rapid Product Rollout in Financial Services Discover how Financial Services organizations are accelerating these business processes through..
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Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
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The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
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Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...
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Choosing a Contact Center for Your Business If you have employees who spend most of their time talking to customers, you have a contact..
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How to Build Customer Connections Increase customer loyalty by simplifying how people work together to deliver business value through your..
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Sales and Marketing: The New Power Couple – a Peppers & Rogers White Paper This white paper will review the obstacles to making business..
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10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
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Avid Technology Choosing Commercial Open Source for CRM Success - Case Study Avid Technology standardizes its global salesforce on SugarCRM...
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Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..
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Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
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Promising the Best of Both Worlds: The Impact and Future of Commercial Open Source Learn about the recent development of solutions based on..
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Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
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Total Compensation Management 2012 Learn why SuccessFactors achieved Ventana's top overall ranking in this free report...
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Strategic Service Management: The Final Frontier Discover how a strategic service management solution can increase profitability, revenue,..
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Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
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A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
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Grow Your Business with Improved Field Service Efficiency! Free guide includes ”Best-in-Class” performance comparison and 5..
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10 Reasons to Consider a Cloud-Based Contact Center Solution Drive new sales. Improve customer service. Cut costs per call. These are just a..
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Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
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Optimizing Business Productivity: Do More for Your Customers and Your Business As sales, marketing, and service teams increase their..
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Is Web Self-Service Right for You? Recognize the 6 tell-tale signs that your organization and your customer are poised to benefit from next..
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Why Interactive Support Is Essential For Travel eBusiness Learn how to use your online customers’ ages to guide your customer service..
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Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
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Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..
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Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
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Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
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Analysis: Total Economic Impact™ of BMC® Software Change and Configuration Management Solutions Forrester Consulting examines the..
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Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
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Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..
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