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Information Technology > Enterprise Applications

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Contact Centers vs. Call Centers Infographic Choose the Best System for Your Organization...
Contact Center Implementation 101 “Reducing customer defections beats cost cutting any time” -- Harvard Business Review...
The Forrester Wave™: Digital Asset Management for Customer Experience, Q4 2014 Learn how your organization can more easily create, manage..
The Top Contact Center Tools and Features To choose the best contact center application for your business, be sure to evaluate which..
Mobile ERP Strategy 2015 The main advantage of an ERP system is the ability to access cross functional and departmental data in real time..
Using CRM Creatively How New Applications of an Established System Add Value...
Video: How To: Build a Network Operations Center Dashboard Learn What Key Metrics IT Professionals Need to Monitor..
Six Tips for Putting Your CRM into Overdrive Learn six tips for optimizing your CRM deployment in this informative whitepaper...
How to Optimize Your Call Center Software to Optimize KPIs Knowing these metrics and what they mean for your business can help you redefine..
Rethinking DAM: Customer Experience Demands Smart Content Read why Digital Asset Management (DAM) should evolve beyond a content repository,..
The Contact Center in 2015 According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate..
The Contact Center Selection Checklist Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call..
[Video] How Do You Manage SLAs Now? Managing SLAs have always been topics of heavy discussion. Kenneth Dilbeck shares his expertise through..
How to Prevent and Manage Stress in the Call Center Learn how to identify, prevent and manage stress in your call center...
Working Smarter & Working Faster How Mobile Workforce Management Solutions Are Changing the Game for SMBs..
Mobile Innovation Platforms Drive Your Business with Modern Apps..
Key Considerations When Selecting an ERP in 2015 According to research conducted by many data curation companies, one out of every 10..
Spotlight: 8x8 Virtual Contact Center Evaluating contact center solutions is no small task...
Your Business In the Cloud What Every Business Manager Needs to Know..
Microsoft Email: Outlook Tips and Training Move beyond email and understand Outlook’s amazing workflow benefits...
Best Practices for Fixed Asset Managers Discover how to develop solid techniques for proper management of fixed assets...
Turning CRM Data into Customer Knowledge "Understanding customer behavior" is one of the top reasons why businesses choose to invest..
7-Minute Buyers Guide: Selecting the Right CMMS (Computerized Maintenance Management) Software for Your Business Created by..
Must-Ask Questions for Contact Center Solution Providers Contact Center solutions sometimes look similar on the surface, but once you start..
The World of CRM Metrics Explained Businesses have always recognized the need to serve their buyers and organize transactional and..
How The Growing Interconnectedness of Society is Changing the Landscape for Business Learn why hyperconnectivity is changing the power..
Top 5 Reasons to Move from Document Management to ECM ECM can transform your business processes beyond basic content storage and retrieval...
The BPM Guide Getting Started with the Basics..
AIIM Turning Documents into Data Find out how you can use data capture to improve document processing...
Planning for Growth: Could It Be Time for an ERP Upgrade? We've all outgrown things: clothes, shoes, relationships, jobs. Knowing it's time..
Customer Relationship Management 101 This paper is an overview of Customer Relationship Management systems and how you can minimize the..
5 Mistakes Contact Centers Are Making Today Why learn things the hard way? We've heard too many sad tales about expensive mistakes Business..
The Next Generation in ERP Software S2K Enterprise Software to Address Key Industry Requirements & Deliver Bottom-Line Results...
The Untold Costs of a CRM Implementation The benefits of CRM are well known. However, a successful CRM implementation project comes at a..
A Smarter Path to ERP Selection Conquer the ERP selection challenge...
Charting ECM's Course to Enterprise Information Hub Leverage ECM to go beyond document management and become a hub between line-of-business..
Three Steps to Building a Successful ECM Project See how implementing an ECM solution enterprise-wide helps meet your constantly evolving..
10 KPIs That Affect Customer Satisfaction with Call Center Service Find out how to improve customer satisfaction by monitoring these 10 KPIs...
5 Ways to Prevent ECM Projects from Becoming Despised Legacy Apps Discover 5 ways to prevent a successful ECM project from becoming a..
Microsoft Office 365 -- Free Cheat Sheet This Free Cheat Sheet provides you with the basics of understanding Office 365. You’ll also..
Video: Performance Logs SevOne is the first to incorporate real-time log analytics into an enterprise-class, carrier-grade performance..
Video: MSP Shares Best Practices for Performance Monitoring Learn the best practices for network performance monitoring from the perspective..
Time Theft Still a Problem for 75% of Companies For companies that employ mostly hourly workers, every additional minute on the clock..
The IP Supply Chain: Managing 21st Century Innovation With up to 80% of a business valuation residing in intangibles, innovation is at a..
Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
Fixed Assets Management: What You Need to Know One of the largest capital investments many companies have is their investment in their..
Countdown to EMV Are You Compliant..
Eliminating the Noise: Best Practices for the Five W's of Sales Intelligence Much as a journalist is expected to report on the “who,..
Online Forex Trading Giant Achieves Impressive Gains with Sugar Minutes mean millions in financial markets, whether you are the trader or..
Top 10 ERP Vendors 2015 A comprehensive look at your ERP options...
CRM Solutions for SMBs Overcome Challenges and Reap the Benefits...
ERP Vendors Comparison Chart Get the most comprehensive view of the market...
A Guide to Google Tools, Tips & Tricks You Can't Live Without By downloading this free guide, you agree to receive regular updates on the..
How New Software Can Increase Your Call Center's Efficiency and Productivity A call center's most valuable asset is its people, but the..
New Whitepaper: Enterprise Mobility, Five Myths + A Better Approach The truly “mobile enterprise” is still more vision than..
How Business Rule Automation Helps Insurers Deal with Digital Disruption Read this report from MWD Advisors to understand the business value..
6 Questions For a Prospective Cloud Service Provider Develop a strategy for how to select the right vendor for your business...
Microsoft Word 2013-- Free Reference Card This Microsoft Word 2013 Reference provides shortcuts, tips, and tricks for the popular word..
5 Ways to Win with Mobile Automation Learn how to succeed with mobile automation from the start..
CRM Magazine Is the publication of record covering the field of customer relationship management and is written for customer-centric..
An Introduction to Mobile Enterprise Content Access and Collaboration Solutions This IDC Insight explores the emerging category of solutions..
Maintenance Technology Is the premier publication for equipment reliability and maintenance bringing you quality articles on best..
Microsoft Office 2013-- Free Reference Card Kit This Microsoft Office 2013 reference kits includes 6 individual reference cards providing..
Moving to a Sustainable ERP Model Things to Consider When Replacing Your Legacy ERP..
Microsoft Outlook 2013 -- Free Quick Reference Card This Microsoft Outlook 2013 Quick Reference provides shortcuts, tips, and tricks for the..
Can IVR Destroy The Customer Experience? IVR is a weak spot in many organizations creating confusion and frustrated, unsatisfied customers...
Digital Asset Management: The Three-Step Best Practice Model Help your organization keep up with the demand for “real-time”..
Automating 401K Support Systems to Provide Better Customer Service and Accommodate Growth The Corticon solution was able to automate..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
The Evolution of Document Process Outsourcing Discover how DPO continues to be a high-growth segment and a significant opportunity for..
Office 365 Email Migration Surprises – Rhetoric vs. Reality You can't afford downtime and losing key security, continuity and archiving..
Everything You Need to Know about Call Center Service Level Learn how to ensure that your team is optimizing service level in your call..
Improve Systems and Business Performance with Cloud ERP Wake up and escape your “Old ERP” trap...
Digital Transformation with SAP S/4HANA Register for this on-demand virtual event and explore a broad range of on-demand sessions from..
CRM Strategies for the Social Customer How to effectively develop and execute a social CRM strategy...
Blue Ocean Contact Center Agent Helps Change A Young Girl's Life Every once in a while, people in our line of work get the opportunity to..
10 Strategies for Choosing the Right ERP Finance and Accounting Solution For Your Company Learn the industry's top 10 fundamental strategies..
Microsoft Lync 2013 -- Free Quick Reference Card This Microsoft Lync 2013 Reference Card offers the fundamentals, as well as tips for using..
The Emerging Role of Social Employee Apps This white paper will examine how to unlock all the rich data trapped within your SAP back office..
3 Quick Tips for Optimizing SharePoint A Free Guide By AAJ Technologies..
The Economics of Nearshore Vs Offshore Contact Centers Nothing worthwhile comes cheap. If you’ve ever purchased no-name appliances or..
How Organizations are Implementing Document Management Strategies to Help Drive Business in a Tough Economy Discover how organizations are..
Top 8 Trends for ERP in 2015 ERP continues to be a stabilizing force in businesses, assisting with everything from human resources..
The Top Ten ERP Vendors Are you contemplating an ERP purchase? 82% of companies have already adopted ERP on a global scale however only one..
Why Progressive Businesses Use Cloud-Based Call Center Software Before the cloud, the call center was all about the hardware. All that..
Agile Operational Decision Making in Core Banking Business Processes Progress Corticon is the catalyst for agile operational decision ..
Champion Plastics Reduces Production Scheduling Hours by 50% ERP from the Plex Manufacturing Cloud enables a plastics supplier to improve..
Free Guide to Planning a DoD UID Bar Code Marking System Get an overview of what to look for in an Item Unique Identification (IUID) label..
Are you a company that uses Google Drive & Email - Then this Backup & Recovery solution is for you... Near real time backup versions of your..
Maximum Impact: 5 ERP Trends that Matter Most Modern technology has given new dimensions to ERP solutions...
Tier 2 Financial Success Story: Private Asset Management Firm Financial firm deploys virtualization solution in 1/10 the time of other..
Innovate Over ERP with Service-Oriented Architecture, Business Process Management, and Enterprise Social Computing Don't replace SAP,..
BPM and ERP: Driving Efficiency and Innovation Today's businesses are increasingly complex, composed of a growing number of employees,..
Technical Best Practices for Dynamics AX - Application Design Standards -- Free Sample Chapter A free sample chapter from Packt Enterprise's..
Reduce Your Operational Costs: The Avaya/EDS Contact Center Model Differentiate Your Business: Learn how EDS uses Avaya contact center..
High Availability in an SAP Environment Keep Mission-Critical SAP Operations Running no Matter What Your business depends on SAP. What..
Finance Accounting Solution Checklist for Small to Mid-size Companies Learn what to ask before you buy Enterprise Resource Planning software...
Recruiting for Your Contact Center: Why Gamers Make Great Agents Gamers possess many qualities that make them great contact center agents..
ERP and PLM; Defining Their Roles and Creating a Collaborative Environment for Success Should you invest in ERP, PLM or both? Learn the..
Introducing Made2Manage ERP Made2Manage gives you a deeper understanding of the cause and effects that “rush” orders have on the..
Why .NET Technology is important for ERP Learn the benefits derived from modern systems built with .NET managed code...
OutSystems Platform and Force.com: Different PaaS for Different Players This white paper authored by Bloor Research practice leader David..
Thought Leadership White Paper: Digital Signage Digital Signage is a network of displays that can be remotely managed and whose business..
NetSuite for Publishing Companies Integrate your back office to maximize subscriber and advertiser revenue...
Practical Business Continuity and DR Solutions for Investcorp Investcorp deployed Sangfor WAN Optimization devices in the data center in..
The Plex Manufacturing Cloud Promotes Faster Usability and Operational Efficiency Quicker installation is certainly one of the benefits of..
Shat-R-Shield Made2Manage® ERP Shat-R-Shield does jobs better, faster and cheaper with Made2Manage ERP...
Conquering Complexity in Real Time Using Two-Tier ERP Strategies Best practices of complex manufacturers...
Six Game Changers About Cloud ERP This paper summarizes six game-changing aspects delivered by Plex Manufacturing Cloud ERP...
Data Quality: Driving Single View of Customer Outlines data quality importance with reference to SVC and how poor data quality can hamper,..
Stretching the Software Budget with Enterprise License Optimization Learn what ELO is and how you can use it to maximize your dollars...
4 Ways to Preserve Customer Loyalty When Call Volume Spikes If you want to preserve customer loyalty, keep your CSAT scores healthy and your..
The When, Why, and How of ERP support for LEAN Discover the situations where ERP supports LEAN, the benefits of this support and why it only..
The Discovery-Ready Enterprise III: Taking Steps to Be Proactively Prepared This report spotlights key actions that corporations and law..
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
Creating a Cutting-Edge Reporting and Analyst Capability for the Banking Market Learn how Progress Corticon has helped DBS reduce risk and..
Deck the Halls: Two Key Tactics to Preparing Your Contact Center for the Holiday Spikes Ready or not, the holidays are here! Is your contact..
On-Demand Records Management: Meeting the Challenge Learn how your organization can address the growing business imperative for formally..
Control Your ERP Destiny -- Free 54 Page Preview Reduce project costs, mitigate risks, and design better business solutions...
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
Architectural Flexibility for Manufacturing Companies: The Key to Choosing the Right CRM Learn how to choose the right CRM system to..
To ERP or Not to ERP in the Mid-Market: Simplifying an Important Decision Aberdeen Group research: ERP solutions help standardize processes,..
Top 8 Trends for ERP in 2015 ERP continues to be a stabilizing force in businesses, assisting with everything from human resources..
It Pays to Be a Know-It-All in Manufacturing: Use Cloud ERP Learn how to apply the same lean improvements to data as you apply to your..
ECDL Module 7 -- Free Quick Reference Card This ECDL Module 7 Quick Reference offers the fundamentals, as well as tips for navigating..
8 Tips for Outsourcing Call Center Projects Discover successful techniques from the experts on outsourcing call centers...
Discovery Readiness: A Roadmap for Successful Planning and Collection Is your record management program discovery-ready?..
ERP Facts and Information Learn the six common ERP implementation problems that determine the success or failure of a project...
The Buyside and the Three-Phase Evolution of Electronic Trading The buyside of asset management is changing. Learn how to prepare today -..
The Consequential Risk Of Weak Internal Controls: Fraud and Accounting Irregularities Useful real-world case studies demonstrate how..
The Digital Revolution Transformation has begun for all digital services players and customers are aggressively shaping the change. Here you..
2014 Trends in ERP Convergence In 2013, we were bombarded with what industry observers were calling big trends in enterprise software -..
Can't We Just Use SharePoint? A Knowledge Manager's Guide to Productive Conversations with IT Service and support require true knowledge..
Accelerate, De-risk Oracle EBS Upgrades Oracle E-Business Suite customers can reduce risk and time, and cut additional storage requirements..
Improve Efficiency and Reduce Costs with Automated Document Delivery Learn how to automate document delivery from back-office applications..
Getting Started in Digital Asset Management (DAM) Embark on a journey to implement “digital asset management” software and start..
Video: 10 Ways IT Performance Management Improves Your Business Learn How to Improve Your Business with the Network Performance Monitoring..
Top CRM Functions Requested by Sales Professionals Selecting a CRM solution with your sales team in mind can be one of the most beneficial..
Sparking Agile Business Decisions Improving your Business Rules Management Placing a Higher Value on Business Decisions..
Six Steps to a Successful ERP Implementation Learn how to do it the right way, improve your chances for success and find an ERP system based..
How ERP Can Help You Dominate the Competition When it comes to your ERP system, can you confidently answer “yes” if asked if it..
Embracing the Seven Pillars of Strong Internal Controls Explore how business process automation and imaging software integrated with ERP can..
AppleWorks 6 -- Quick Reference Card This AppleWorks 6 Quick Reference offers the fundamentals, as well as tips and shortcuts for using the..
Mitigating ERP Risks Discover how to mitigate ERP implementation risk - Enable your Organizations to take control of their enterprise..
Share Point Foundation 2010 -- Free Quick Reference Card This Share Point 2010 Quick Reference offers the fundamentals, as well as tips for..
Getting a Head Start in Software Asset Management This white paper will help IT Professionals save money for their organization with a smart..
Why Website Personalization Matters What can online business learn from the neighborhood store? The value of personalization, where..
The Top 3 Right Ways to Go Green Going green isn't just about saving the planet or hopping on the latest bandwagon, it's about the bottom..
National Health Service's Superior Print Solution Discover how to make significant financial and environmental savings while improving..
Microsoft Office SharePoint Foundation 2013-- Free Reference Card This Microsoft Office SharePoint 2013 Reference provides shortcuts, tips,..
Must-Have ERP Features for the Automotive Industry This paper summarizes the benefits an ERP solution provides to the entire manufacturing..
Why Do Spreadsheets Rule Even in ERP Environments? 1 Billion Excel users still rely on spreadsheets in the enterprise...
Installing and Configuring SharePoint 2010 -- Free 125 Page User Guide This guide gives you tips on what to avoid during the installation...
Learn the Many Benefits of Outsourcing a Telemarketing Call Center FREE Buyer's Guide PLUS no obligation quotes from reputable Call Center..
Cloud P2P Deployment: A How-To Guide to ERP Integration Cloud P2P solutions can provide more flexibility and scalability while also reducing..
T&E Expense Management and the Social Media Enterprise Learn how the social enterprise, the cloud, and mobile and integrated technologies..
A 'YouTube-like' Experience For Employees The rapid growth of video in the consumer marketplace over the past few years can be described as..
3 Keys to Choosing an ECM Solution You know ECM is the right choice for you -- now you need to choose a solution tailored to fit your..
Maximize Your IT Investment: The Avaya/EDS Virtualized Contact Center Model Learn how virtualized companies have achieved measurable gains..
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
Sarbanes-Oxley Simplified Learn how to remove weakness in asset and inventory control required by SOX...
A Quick Guide to Comparing In-House Vs. Outsourced Contact Center Costs This article details the differences in cost between an in-house..
A Guide to Maximizing Your Contact Center Agent's Efficiency The guide includes hiring checklists, free video content, and more to help you..
New Whitepaper: Transforming Enterprise Applications for Mobile Users Using PowWow Mobile’s patented transformation process to create..
Video: Why Most Performance Monitoring Architectures Don't Scale Learn why most performance monitoring architectures are not capable of..
Mobile CRM Strategy 2015 Mobile CRM is a relationship management tool that allows sales teams (and remote individuals) to operate,..
Finance/Accounting Solutions Comparison Guide for Small to Midsize Companies Explore which ERP solution is right for you...
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
Exposing and Taming Costs of Office Document-Handling Learn how the systematic design of document workflow can generate significant savings...
How Lax Privacy Protection Trashes Business Reputations A business guide probing the links between reputation management and information..
Security Solutions: The CyberAngel® with Wi-Trac 4.0 Learn how the right technology can provide Real-Time Security, Tracking and..
Five Ways Box Makes SharePoint Better This white paper describes the top five ways that businesses are adding mobility and collaboration to..
How Your Company can Benefit from Fax Servers and Electronic Document Delivery Determine your document delivery needs and learn about..
Document Capture and Integration for Microsoft Office SharePoint Server 2007 Automate business processes by capturing documents, associated..
Technology for Enhanced Print Management This IDC analyst report details how companies can find a real world solution for the ever growing..
Comparing Cloud Platforms: Force.com and OutSystems This paper provides enough information to help IT executives determine which product..
Build the Path to Better Profits: Implementing ERP Technology Successfully Nine steps to easier ERP implementations and profits for small..
Made2Manage ERP Software Online Demo View the online demo, Made2Manage, and find out why Made2Manage seamlessly integrates enterprise..
ERP and BI in the SMB: Bringing Light to Data in the Shadows Businesses vary in complexity, but most have many moving parts. As a result,..
The Top Ten ERP Vendors Are you contemplating an ERP purchase? 82% of companies have already adopted ERP on a global scale however only one..
How Much Should You Be Spending for a Digital Asset Management System? Here are 13 items you should consider when selecting a product or..
Speech Technology Magazine Is the definitive source of information designed to help organizations design, implement, and deploy speech..
Record Retention Schedule: Guidelines For Every Office Document Use this schedule to guide record retention in your organization...
What is your ERP solution NOT doing for your organization? This white paper examines where ERP has fallen short and reveals how new..
Ten Ways to Catch ERP Software Companies Faking It With Cloudwashing This white paper demonstrates how many enterprise software vendors..
Is it Time for a New ERP System? As time passes, ERP systems drift further and further into misalignment with enterprise goals, strategies..
Delivering Flexibility and Control in Insurance Operations Decisions represent up to 70% of the tasks in core insurance processes like..
Document Process Management: The Case for an Integrated Lifecycle Approach Learn how you can manage enterprise information and evidentiary..
Microsoft Project 2007 -- Free Quick Reference Card This Microsoft Project 2007 Reference Card provides shortcuts, tips, and tricks for the..
Application Transformation at Work Watch this 1 minute video to learn how to transform your business-critical applications into..
Unlock the Power of Your CRM More and more companies adopt CRM platforms in a bid to improve their professional reputations and increase..
ERP in the Midmarket: Enabling Functionality and Simplicity to Combat Complexity While smaller organizations can get away with running their..
Solving Real Business Issues During the ERP Selection Process The search for the right Enterprise Resource Planning (ERP) provider can be..
The Streamline Guide to Document Management Can Your Organization Benefit from Automating the Management of Paper and Other Document..
Four Myths of High-Productivity App Dev Debunked Learn which high-productivity development Platform as a Service (PaaS) is right for your..
The 4 Blind Spots of ERP Learn how to augment your IT infrastructure where ERP falls short...
Save Time and Money by Managing Your Application Usage Learn how to maximize your IT cost savings with a strategic software asset management..
A Comparison of Business Intelligence Capabilities Sage MAS 90 ERP and QuickBooks Enterprise Solutions Learn which business management..
Interoperability Across Enterprise Applications 78% of companies that use an ERP solution also use other enterprise-class applications. How..
The Startup and Small Business CRM Buyer's Guide How to make the right decision for your company..
VoIP-News: Sell Management on a New IP-Based Phone System Build your case for that next-generation communication hub. Download 7 smart..
ERP in Discrete Manufacturing: It's Not What You Have, It's How You Use It When it comes to discrete manufacturing, ERP enables visibility..
Why Large Organizations Need a Unified Approach to Identity and Access Management (IAM) Mention Identity and Access Management (IAM) to..
Tying the Shop Floor to the ERP System This paper describes the evolution of IT strategies and the advantages of using an ERP system focused..
The Ultimate Guide to Choosing A Powerful CRM Software: 2015 Edition Learn how to choose the right CRM software for your business and see..
Leverage the Power of SharePoint to Deliver Enterprise Video Communications and Encourage Collaboration Employee video usage is here to stay..
Document Process Management: The Case for an Integrated Lifecycle Approach How outsourcing DPM maximizes the utility of documents as..
Security Breach Risks: Look Inside for Top Threats How to build policies to protect your business from security breaches caused by your..
The CRM Demo Handbook You already know that a CRM Package is a viable solution to your business needs. Now the task is finding the best..
Privileged User Activity Auditing: The Missing Link for Enterprise Compliance and Security Download this white paper to learn more about..
Manage Your Business For Better Results With Intellinote By downloading this free guide, you agree to receive regular updates on the latest..
Which Customer Service Predictions Came True From 3 Years Ago? This article looks at 3 customer service predictions from 3 years ago and..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
The Phone Channel is Dead, Long Live the Phone Channel There is plenty of evidence that the phone simply isn’t the same..
Getting Started with Internet Explorer Mobile Free Chapter from Microsoft SharePoint 2010 Enterprise Applications on Windows Phone 7!..
MWD Advisors Report: Business Rules Engine Business Value in Healthcare Healthcare systems are evolving; the concept of quality in..
SharePoint Designer 2010: Branding SharePoint Sites This course covers creating themes and making simple CSS changes to fully restyling a..
Info-Tech Report: Vendor Landscape for Mid-Market ERP New players are taking ERP from just transactions, to business actions...
6 New Call Center Trends You Should Take Advantage of--Now! Stay on top of these trends to maintain a productive call center...
Records Management Best Practices Guide A practical approach to building a comprehensive and compliant records management program...
8 Must Have ERP Features for Automotive Industry Automotive OEMS and parts manufacturers share one common goal -streamlined, efficient..
Internet Explorer 9 -- Free Quick Reference Card This Internet Explorer 9 Quick Reference provides shortcuts, tips, and tricks for the..
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
Put Your Money Where Your Cloud Is Read how cloud ERP boosts profitability with real-time monitoring of financial conditions...
The Executive Guide to CRM Architecture Find out why CRM flexibility will impact your success and help you attain your organization's goals...
Contact Centers Give Your Customer Loyalty Program The Edge It Needs These days, just about everybody has a customer loyalty program...
Integrating Silverlight 4 with SharePoint 2010 -- Free 42 Page Sample Chapter A free sample chapter from Packt Enterprise's book: Microsoft..
Transforming ERP with Data Virtualization If your ERP application isn't delivering on its promise of huge returns through process..
Exposing and Taming Costs of Office Document-Handling Discover how systematic design of document workflow can generate significant savings...
Extending Lean Initiatives Across the Organization This White Paper will address the importance of optimizing front-office initiatives, in..
How to Improve an Eastern Europe Shared Services Centre Learn the one thing you need to do to improve your Eastern Europe Shared Services..
Planning a DoD UID Bar Code Marking System Get an overview of what to look for in an Item Unique Identification (IUID) label printing system...
StoredIQ's Flagship eDiscovery for SharePoint Taneja Group analyst, Christine Taylor, discusses how the StoredIQ Information Intelligence..
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
T&E Expense Management and the Social Enterprise With expenses related to Travel and Entertainment (T&E) encompassing 8% to 12%..
Applying Electronic Records Management in the Document Management Environment: An Integrated Approach Explore how the DocuShare family of..
Business Performance Management for Document Processes: Cut Costs, Meet Strategic Goals and Manage Document Processes with Confidence Learn..
'Think Lean' When Developing Management System Documentation Learn how to efficiently and effectively implement a document management system..
The 3 Metrics That Matter: Understanding the Data You Need to Run Your Subscription Business Discover the basic business model for anyone in..
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Oracle E-Business Suite: Business Process Acceleration Boost ROI by improving business process efficiency and centralizing automation for..
Year-end Tax Planning for Fixed Assets Management If you don't want to lose out on some valuable deductions, it is time to do some serious..
Using Digital Asset Management for Content Marketing Success Address the key challenges identified by marketers surrounding the creating of..
The Impact of Microsoft.NET on the ERP Market .NET is based on recognition that the Internet is the application platform of the future. This..
Office 365 Single Sign-On: High Availability without High Complexity For most organizations, the move to Office 365 (O365) is a leap forward..
Why the Cloud is More Than Hot Air for the Manufacturing Enterprise Manufacturers have legitimate questions when contemplating a transition..
5 Reasons to Adopt Business Rules The effective management and automation of business rules provide a number of valuable benefits to..
A Guide to Adaptive Selling for Call Centers Find out how to engage in relevant sales conversations with your customers using adaptive..
Choosing a Mobile Sales Platform That's More Than a CRM Sell more, increase revenue and keep your team on the cutting edge with the right..
A New Approach to Enterprise Legal Management Transforming the Way Legal Works..
Strategies for Managing Endpoint Complexity in the Enterprise Integrating BYOD, Mobility and the Cloud..
Automating Paper and Other Document Processes: Solutions and Benefits Determine your company's needs for electronic document storage and..
What Makes a Great Business App? The Three Attributes You Cannot Ignore..
Oracle E-Business Suite: Business Process Acceleration Learn how to significantly increase your Oracle Applications ROI and enhance..
Finance Accounting Solutions Buyer's Guide for Small to Medium Enterprises Learn what a midmarket ERP solution can do for you and understand..
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
10 Questions to Ask Your Finance and Accounting Software Vendors Before You Buy ERP Explore what to ask before you make a final choice in..
P2P for Oracle How do you make Oracle P2P more flexible and responsive?..
Is Your ERP Killing Your Manufacturing Business? The 10 Warning Signs Look for these 10 signs that the end is near for your manufacturing..
Made2Manage Advanced Functionality Made2Manage ERP capabilities reach far beyond the shop floor, delivering advanced functionality that..
The Office Organizer Learn how to boost productivity, improve the bottom line and protect your business interests from liability...
Finding the Best Call Center for Your Company Designed to meet your business needs around the clock, a call center can immediately provide..
Lifetime Customer Value: Measuring Customer Service Performance Don’t we all wish that customers came with a lifetime guarantee?..
Best Practices in Reconciliation: 10 Steps to Improving Efficiency and Reducing Risk Best Practices in Reconciliation: 10 Steps to Improving..
HACCP Regulations: How does your company comply? Learn how Adonix X3 Process Manufacturing ERP offers food processors the capabilities they..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
Mission Possible: Overcoming Hurdles to Electronic Payments This special report from The Accounts Payable Network examines the most common..
A Winning Formula: Achieving Top Performance In Records Management Learn how large enterprises are gaining an advantage in records..
Cloud ERP: Helping Manufacturers Keep Up With The Times The pace of business is accelerating, requiring more and better responsiveness...
Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
8 Must Have ERP Features for Automotive Industry Automotive OEMS and parts manufacturers share one common goal -streamlined, efficient..
10 Reasons to Consider a Cloud-Based Contact Center Solution Drive new sales. Improve customer service. Cut costs per call. These are just a..
Kettle Corn Manufacturer's Sweet Growth Through the Cloud Growth is good, but it may not feel that way when the business has outgrown your..
How to Best Manage Business Documents Through Digital Collaboration Learn how to turn collaboration into a competitive advantage!..
SharePoint Server 2013 Essential Training In this course, Gini Courter shows you the basics you need to get started using Microsoft..
How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..
Bringing the Genius of Einstein to ERP Discover how SYSPRO is implementing an "Einstein" strategy to simplify Enterprise Resource..
The ROI of Cloud Apps Cloud applications continue to gain momentum in enterprise applications as buyers are attracted to fast deployment..
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
Solve IP Telephony Business Challenges: For SMBs Learn about a flexible, cost-effective integrated telephony and data services solution..
CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..
Today @ Target Marketing Is the email newsletter for serious direct marketers looking for practical tips and strategies for profitable..
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